Frequently Asked Questions

What is the Colorado Springs Housing Authority location and business hours?

Our main office is located in the Lowell Elementary School Building at 831 S. Nevada Ave, Colorado Springs, CO 80903. Our business hours are Monday to Friday 8:00am to 4:00pm. Phone: 719-387-6700, Fax: 719-632-7807, Hearing Impaired (Relay Colorado): 800-659-3656, Email: Info@csha.us

How long is the waiting list for housing?

Please see our How to Apply page, or call 719-387-6700 and choose option 2.

How do I transfer my Section 8 Housing Choice Voucher to the Colorado Springs Housing Authority?

Information can be found on the Incoming Portability Information (Adobe pdf) or call 719-387-6700 and choose option 4.

How do I put in a Work Order (Public Housing Tenants only)?

To enter a work order during normal business hours, call 719-387-6742 or email WorkOrder@csha.us
After-Hours/weekend/holiday/emergency, call 719-578-7835.

What classifies an "Emergency Work Order" for Public Housing tenants?

Gas leaks, furnaces, broken water lines, no electricity, no hot water, water heater leaking, refrigerator or range not working, smoke detector sounding, resident locked out, toilet water won't shut off, stopped up sinks or drains, stopped up toilets, main sewer back-ups, broken windows, entry doors unable to lock, elevator down.

How do I contact the Housing Authority Board of Commissioners?

Please call the Commissioners Hotline, 719-387-6010, and leave a message.

How do I obtain legal help or information concerning Tenants or Landlord rights?

Please call Colorado Legal Services at 719-471-0380

Where can I find information for the hearing impaired?

Contact Relay Colorado at 800-659-3656.

Where can I find other assistance for housing, food, clothing, and other resources?

Please see this "Agency List" for information and contacts.